General Office Information

Office Hours

Monday through Thursday 8:00 a.m. to 5:00 p.m.  Friday 8:00 a.m. to 12:00 p.m.  Although we see patients at several locations these office hours are for our main location in Milton Florida.  All communications and correspondence go through this office.

If you have medical emergency dial 911.


Scheduling an Appointment

To schedule an appointment at any of our four locations, please call our main office at 850-623-0543 or our Toll-Free Number 1-844-885-2276.

If a referral or authorization is required please call your PCP and ask them to send us a referral or authorization and we will call you within 24 hrs of the receiving the request.

 

Cancelling an Appointment

Cancellations should be made at least 24 hours in advance of your scheduled appointment time.  If you discover that you will not be able to keep your appointment, please contact our office as soon as possible to reschedule or notify us of the cancellation.

 

Method of Payments

Our office accepts cash, check, money order, Visa, MasterCard, and Discover.

For your convenience, online bill pay is available on our website.

 

Common Definitions of Billing Terms

Deductible:  A fixed dollar amount set by your insurance contract during the benefit period (usually a year) that an insured person is required to pay.

 Co-payment:  A fixed dollar amount set by your insurance contract that the insured person is required to pay for medical services received.  There may be separate co-payments for different services.

Co-insurance: A percentage of the total cost allowed that an insured person may be responsible for paying, the co-insurance may be in addition or instead of a co-payment.

In-network Provider:  In network refers to providers or health care facilities that are part of a health plan’s network of providers with which it has negotiated a discount.

Out-of-network Provider:  An out-of-network provider is one which has not contracted with your insurance company for reimbursement at a negotiated rate. Some health plans, like HMOs, do not reimburse out-of-network providers at all, which means that as the patient, you would be responsible for the full amount charged by your doctor.

Explanation of Benefits (EOB): A document that both the physician’s office receives and the insured may receive explaining the payment allowances for the services rendered.  This document informs the physician’s office what amount the insured is responsible for on each billing code.

Forms Fee:  A fee of $20 is charged for the completion of forms.

Forms Available on website:

Notice of Privacy Practices
Request for Release of Medical Records
New Patient Information/Medical History – both Printable and Fillable then printable
Authorization to Treat Minor
Statement of Nondiscrimination


Insurance Policy:

Our office will bill your insurance as a courtesy for plans that we are in-network with or plans that have out-of-network benefits.

Accepted In-network insurance:

Medicare
Tricare Standard & Tricare Prime
Florida Blue PPO/BlueOptions/BlueCare
Aetna Commercial
Cigna
United Healthcare
Humana
Auto Insurance – accepted case by case


Out-of-network insurance:
United Healthcare – AARP Medicare Complete

Insurance not accepted:
Blue Select
UHC Dual Complete
Department of Labor
Aetna Medicare


Worker’s Compensation
– case by case with an agreement signed by the worker’s compensation carrier.


Self-pay or uninsured: 
Payment is due at the time of service.